Choose your equipment, select your hire dates and complete your booking online. Payment is taken when you place your booking.

We accept UK-issued payment cards only. Your card must be registered to the address we’re delivering the equipment to, unless our team has approved an alternative arrangement in advance.

You can use the VAT toggle to view prices including or excluding VAT. Each price is clearly labelled so you can see which option you’re viewing.

You must be at least 18 to hire from Kit Cabin.

For account verification, we require:

• Two forms of photo ID: Ideally a passport and driving licence
• Two proofs of address: such as utility bill, bank statement, or government/council letter

Professional accounts also require company information and trade references.

No. Returning customers do not need to repeat account verification for each booking unless they are using a different address.

Select the dates you need to use the equipment. Delivery and return arrangements depend on those dates, including whether they fall on a weekend or bank holiday.

Check the delivery and collection schedule carefully to make sure it works with your shoot.

Saturday and Sunday are charged together as one hire day.

We don’t deliver or collect on weekends or bank holidays, so a weekend hire will normally be delivered on the preceding working day and collected on the next working day.

Please call us if you need to extend your hire. Extensions must be arranged by phone so we can check availability and confirm any additional charges.

We deliver throughout mainland UK.

Delivery charges depend on the weight of your order. Some larger items also carry an additional charge because of their size.

We usually ship with APC using a pre-noon delivery service. You should receive a delivery window on the day.

You should also receive a collection window on your scheduled return day.

No. Deliveries and collections take place on working days only.

If your hire falls over a weekend or bank holiday, the delivery and collection dates will need to allow for this.

A return shipping label should be included with your equipment. Pack everything securely, remove the old shipping label and attach the return label before your scheduled collection.

If your return label is missing, please contact us.

Yes. Equipment can be collected and returned at our locations in Manchester, Glasgow and Birmingham. Contact us to arrange your collection or return.

A refundable security deposit may be required depending on your account level. The amount is based on the replacement value of the equipment you’re hiring.

The deposit is taken as a payment, rather than a temporary card authorisation.

Your deposit is refunded once the equipment has been returned and checked in, subject to any deductions under our damage policy.

The optional Damage Waiver fee is separate from your deposit and is non-refundable.

The Damage Waiver is an optional, non-refundable fee available to Personal Accounts where the total replacement value of the equipment is under £3,000.

If you select it, your liability for covered accidental damage is limited to the amount of your security deposit.

It is not insurance. It does not cover loss, theft, deliberate damage, misuse or negligence. You remain responsible for those costs.

Without the Damage Waiver, you remain responsible for the full repair or replacement cost of damage incurred during your hire, in accordance with our hire terms.

Your security deposit is not a limit on your liability. If the amount due exceeds your deposit, you will be invoiced for the balance.

Insurance is not required for every hire, but it is required for higher-value bookings. You must arrange your own cover - we do not provide insurance.

The Damage Waiver is only available to Personal Accounts hiring equipment with a total replacement value under £3,000. Contact us before booking if you’re unsure which requirements apply.

Contact us as soon as possible so we can advise you on the next steps.

You are responsible for the applicable repair or replacement costs under our hire terms, subject to any protection provided by an eligible Damage Waiver or your own insurance.

Yes. All equipment is checked before dispatch.

Contact us as soon as possible if anything arrives damaged, is missing or isn’t working as expected. Our team will help you resolve the issue.

Contact us as soon as you notice a problem. We’ll help you troubleshoot it and discuss the next steps.

Our team is available by phone and email, Monday to Friday, 09:00–17:00.

Please contact us as soon as possible if you need to cancel your booking or change your hire dates. Cancellation charges may apply, and date changes depend on equipment availability. This does not affect your statutory rights.

We usually ship with APC using a service that aims to deliver before noon. Delivery before noon is not guaranteed. You should receive a delivery window on the day.

You should also receive a collection window on your scheduled return day.

We normally check equipment back in the day after it arrives with us. Your refundable deposit will then be refunded, subject to any deductions under our damage policy.

The optional Damage Waiver fee is separate from your deposit and is non-refundable.

You must arrange your own hired-in equipment insurance if the total replacement value of your hire is £3,000 or more. We do not provide insurance.

For hires with a replacement value under £3,000, insurance is not required. Personal Account customers can instead choose our optional Damage Waiver, which limits liability for covered accidental damage but is not insurance.

Select the dates you need to use the equipment. We arrange delivery for the working day before your hire starts and collection for the working day after it ends, so you have the equipment for your full selected hire period.

No. Deliveries and collections take place on working days only.

If your hire starts or ends next to a weekend or bank holiday, we arrange delivery on the preceding working day and collection on the following working day.

Saturday and Sunday are charged together as one hire day.

For a Saturday–Sunday hire, we normally deliver on Friday and collect on Monday. If either is a bank holiday, delivery moves to the preceding working day or collection to the following working day.