Our simple three-step process makes it really easy to order, and our team are always on hand to assist you. 

Focus… browse our extensive equipment and accessories and choose what you’d like, and when you need it. 

Click… add to your basket and checkout. If it’s your first time ordering with us you’ll need to set up an account – this won’t take long, and you only need to do it once.

Zoom… we’ll whizz your order to you by courier, or you can collect in person, on the day prior to your hire period.

Please see our processes below for further information. If you have any questions you can also contact us at [email protected]
Further information on the processes can also be found in the links at the footer of the website.

We want to make your order run as smoothly as possible, and we keep it simple and straightforward. 

In order to hire something you will need to register on our website. Please follow all the steps of this process and provide as much information as possible so that our team can get your account verified and set up quickly. Typically, information only needs to be provided once, however if an order exceeds your account limitations, or there's a change of delivery address, you may be asked to provide additional information on order completion.

More information about the documentation required is available in the Documentation Section  of our website.

Use the Search and Dates section on the tool bar to put in your shoot dates, and you can use that to search for any specific equipment you are looking for.
Once your dates are in you will be given the cost for the duration of your hire, along with any deposit required.

Personal Accounts will require a deposit, which are kept separate from the Hire fees. You will be notified at the Checkout what the deposit amount due is, and you will receive an email with a link to make payment for the deposit.

If you have applied for a Business Account, your deposit will show as due until we have been able to rerify your documents and set up your Business Account. Bare in mind that if we need to depatch your items before these documents are verified the deposit will still need to be paid, but once your account has been authorised your deposit will be returned and a deposit amount will not show on future bookings.

Information on Payments and Deposits can be found in the Payment and Deposit section  of our website.

Once your order is complete, the items will be despatched via courier to arrive with you, or available for you to collect, the day before your first use day. ie. If you are using the equipment on Wednesday and Thursday, the delivery will be made on the Tuesday, with return collection being made on the Friday.

You can hire equipment for up to 28 days using the website – if you need it for longer, please call or email us as we would be able to offer a better deal.

Payment needs to be made via card, by someone aged 18 or over. You’ll be asked to supply all required documents before you receive your items. Information on that can be found in the Documentation Section  of our website.

If you have not provided the required documents, or you do not have adequate insurance (where required) then we will contact you, and if these cannot be provided we will cancel your order, and you may still be charged the cancellation fee.

Courier Delivery Failure
In the rare event a courier cannot make delivery for any reason, the equipment will be taken to the local courier depot, and can be collected from there in the evening. They will leave a card with information on how to do this and how to contact them. They will only do this if there is no-one at your delivery address and they cannot contact you, so please make sure you or someone you trust is at your address to receive the delivery.

In the very rare event of the courier misplacing the order, we will endeavour to get the items either re-delivered, or replacement items sent out, for later that day or Pre-10am the following day. Please let us know as soon as possible if your items have not arrived when expected, the more notice we have that items have not arrived, the sooner we can work with the courier company to rectify the situation.

You can book the equipment online for up to 28 days – if you need it for longer, please speak to us as we would be able to offer better deals.

If you need to take the equipment abroad please follow any relevant guidance and ensure that your equipment insurance will cover you for any possible loss or damage in the areas you are travelling.

We do not ship equipment outside of Mainland UK, you would need to receive the equipment at your UK address.

We will send an email reminder the morning that your equipment is due to be collected, please ensure you or someone you trust is available to hand them to the courier.
You will need to box up the items in the same way they were delivered to you, and make reasonable precautions to make sure they are secure inside the boxes. 

Please remove the old shipping label (to your address) and replace with the return address labels provided. If you have misplaced those labels please give us a call so we can advise on how to label the boxes or email you replacement labels to print. 

More information on returning equipment can be found in the Delivery and Collection section  of our website.

If you’d like to keep the equipment for longer, we’ll be happy to accommodate you if no one else has booked it. Please let us know as soon as possible.

Conversely if you’d like to return the equipment earlier, please just let us know and we’ll arrange collection. However, we can’t offer refunds for early return.

In the event of damage to any equipment or accessories we will inform you an estimated cost for repair or replacement. 
Repair costs and any unresolved missing accessories will be deducted from your deposit. Any loss or damage which exceeds the deposit left will be invoiced for immediate payment.

In the event of an insurance claim, the replacement or repair invoice must be paid immediately and your insurer will reimburse you the costs. Failure to pay replacement and repair costs, even if you are waiting for an insurance claim, will be charged as loss-of-hire.

Further information, including details on Insurance claims as well as Wear and Tear and Damage Waivers can be found in the Loss and Damage Section of our website.

It is your responsibility to ensure someone is at the collection address to hand the items to the courier.

Late returns due to missed courier collections will be regarded as an extension of the equipment and billed for at 1.5x the standard day rate until returned.

If you need to cancel your order, please let us know as soon as you can. If you tell us within two working days prior to your dispatch date, we’ll just need to charge you a £25 fee for our admin costs. Cancellation charges will apply after this, so do please let us know in plenty of time. 

Further information on cancellation charges can be found in the Returns and Refunds section  of our website.